Refund & Return Policy
Last updated: September 10, 2025
Important: Please read our refund policy carefully before initiating a return to ensure eligibility.
1. Return Window
- Standard Returns: 15 days from delivery date
- Defective Items: 30 days from delivery date
- Size/Fit Issues: 7 days from delivery date (fashion items only)
- Gift Items: Returns processed with original purchase verification
2. Eligible Items
â Returnable Items:
- Clothing in original condition with tags attached
- Accessories in original packaging
- Electronics with all original accessories
- Home decor items in unused condition
- Defective or damaged items
â Non-Returnable Items:
- Intimate apparel and undergarments
- Personalized or customized items
- Items worn, washed, or altered
- Products without original tags/packaging
- Perishable items (cosmetics with broken seals)
- Gift vouchers and promotional items
3. Return Process
đ Step 1: Contact Us
- Email: returns@chicpikstyle.com
- Phone: +91-XXXX-XXXXX
- WhatsApp: +91-XXXXX-XXXXX
- Provide order number and reason
đĻ Step 2: Return Authorization
- Receive RMA number
- Print return shipping label
- Pack items securely
- Attach RMA label to package
đ Step 3: Ship Items
- Free pickup for defective items
- Customer pays return shipping (others)
- Use trackable shipping method
- Items reach us within 5 days
đ° Step 4: Refund Processing
- Quality check (2-3 business days)
- Refund approved/denied notification
- Original payment method refund
- 5-7 business days processing
4. Refund Methods & Timeline
| Payment Method | Refund Timeline | Processing Fee |
|---|---|---|
| Credit/Debit Card | 5-7 business days | Free |
| Net Banking | 3-5 business days | Free |
| UPI/Wallet | 1-3 business days | Free |
| Cash on Delivery | 7-10 business days | âš25 processing fee |
5. Partial Refunds
âšī¸ Partial Refund Policy:
- Damaged packaging may result in partial refund
- Missing accessories will be deducted from refund amount
- Items returned after return window may receive partial refund
- Restocking fee may apply for certain categories
- Final refund amount communicated before processing
6. Exchanges
- Size/Color Exchanges: Free within 7 days
- Same Product: Direct exchange without additional charges
- Different Product: Price difference charged/refunded
- Exchange Shipping: Free pickup and delivery
- Processing Time: 3-5 business days
7. Defective/Damaged Items
- Immediate Action: Report within 48 hours of delivery
- Photo Evidence: Required for damage claims
- Free Return: We arrange pickup at no cost
- Full Refund: Including original shipping charges
- Warranty: Manufacturer warranty remains valid for exchanged items
8. Cancellation Policy
- Before Shipping: Full refund, no penalty
- After Shipping: Standard return policy applies
- Cancellation Window: 2 hours after order placement
- Processing Orders: Cannot be cancelled
- Refund Timeline: Cancelled orders refunded within 3-5 business days
9. Contact Information
đ§ Email Support
- Returns: returns@chicpikstyle.com
- General: support@chicpikstyle.com
- Complaints: complaints@chicpikstyle.com
đ Phone Support
- Helpline: +91-XXXX-XXXXX
- WhatsApp: +91-XXXXX-XXXXX
- Hours: 9 AM - 8 PM (Mon-Sat)
Customer Satisfaction Guarantee: We're committed to making your shopping experience amazing. If you're not satisfied, we'll work with you to find a solution!