Privacy Policy

1. Information We Collect

Personal Information:

Name, email address, phone number
Shipping and billing addresses
Date of birth (for age verification)
Government ID (for winner verification only)

Order Information:

Purchase history and preferences
Payment details (processed securely by payment gateway)
Order tracking and delivery status

Technical Information:

IP address, browser type, device information
Website usage patterns and preferences
Cookies and similar tracking technologies

2. How We Use Your Information

Order Processing: Fulfill purchases, shipping, and customer service
Customer Service: Order support, returns processing, and customer inquiries
Communication: Order confirmations, shipping updates, promotional offers
Personalization: Tailored product recommendations and shopping experience
Legal Compliance: Tax reporting, fraud prevention, regulatory requirements

3. Information Sharing

We share your information only in these circumstances:

Service Providers:

Payment processors (Razorpay, PayU, etc.)
Shipping and logistics partners
Email marketing services
Website hosting and analytics

Legal Requirements:

Government authorities when legally required
Law enforcement for fraud prevention
Court orders or regulatory compliance

Marketing Partners:

Trusted advertising networks (with consent)
Social media platforms for targeted ads
Email marketing service providers

4. Data Security

Encryption: SSL/TLS encryption for all data transmission
Payment Security: PCI DSS compliant payment processing
Access Controls: Limited employee access on need-to-know basis
Regular Audits: Security assessments and vulnerability testing
Data Backup: Secure, encrypted backup systems

5. Your Rights

Access: View your personal data we have collected
Correction: Update incorrect or outdated information
Deletion: Request removal of your personal data
Portability: Export your data in a machine-readable format
Opt-out: Unsubscribe from marketing communications
Restrict Processing: Limit how we use your information

6. Cookies & Tracking

We use cookies to improve your experience:

Essential Cookies: Required for website functionality
Analytics Cookies: Google Analytics for usage insights
Marketing Cookies: Personalized ads and recommendations
Preference Cookies: Remember your settings and choices

You can manage cookie preferences in your browser settings.

7. Data Retention

Account Data: Retained while account is active
Order History: 7 years for tax and legal compliance
Customer Support Records: 3 years for service quality and disputes
Marketing Data: Until opt-out or account deletion
Website Analytics: Aggregated data retained indefinitely

8. Children's Privacy

Our service is not intended for users under 18. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information immediately.

9. International Users

This service is intended for Indian residents. Data is stored and processed in India in compliance with Indian data protection laws. International users consent to data transfer to India.

10. Contact Us

For privacy-related questions or to exercise your rights:

Email: privacy@chicpikstyle.com
Phone: +91-XXXX-XXXXX
Data Protection Officer: dpo@chicpikstyle.com
Address: [Company Address]